Revolutionize your approach to user-centered services by implementing co-design practices in your library. 

This course is designed for public and academic library directors, security heads, and administrators, and is a continuation of our in-person and online Summits. 

Create a safer, warmer, and more inclusive library by learning techniques to build and nurture authentic relationships.

Learn how to engage with your community more effectively and build services that make patrons feel valued, welcomed, and heard. 

Create a more equitable and affirming space for everyone by learning how to build LGBTQIA+ centered programs and practices. 

Manage conflict and safety concerns proactively by learning strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library or classroom.

Extend your EDI practices from building your collections to implementing equity-centered cataloging systems. 

Infuse equity into every part of your library leadership and administration, from hiring, onboarding, and retention, to personnel management, budgeting, and more.

Learn how to conduct a diversity audit, ensure representation, and defend your collections against censorship challenges.

Learn how to intervene in moments of high tension before they worsen into safety concerns.